FAQs

Shipping and return are completely free of charge on all orders.

Yes, you have 45 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.

Luxottica guarantees its sunglasses against damage arising from material and manufacturing defects that come to light over a two-year period from the date of delivery of the goods. You must inform Luxottica of such defects within the warranty period. Scratched lenses fall within normal wear and are not covered by the warranty, unless the item was reported as damaged at the time of delivery. For further information on how to request support, check out our page HERE.

To discover all details related to our warranty support and repair service please visit our Return and Warranties page HERE.

If you made your purchase online, you have 45 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please consider that the above information does not apply to engraved products, because these have been customized specifically for you. However, customized products may be returned if defects are identified upon receipt. Please see the relevant section of the Returns policy for more information HERE. If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment.

For more than 90% of our customers, Standard Size offers the correct fit. For more details on how to find the right size for your sunglasses and eyeglasses, you can check out the official guide HERE.

You can cancel your order for up to one hour from the time of your purchase by contacting our Customer Care team. To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible, and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, and after the first hour we cannot guarantee that it will be possible to cancel or change the order. If it is too late to cancel, you can still take advantage of our returns policy.

It is very easy to contact the Vogue Eyewear Customer Service team. Simple visit our "Talk to Us" help section!

No, the recipient will only receive a packing list without prices included in the package.

The selection on our website might vary from Vogue Eyewear boutiques/stores or authorized accounts depending on demand. If you are looking for a style not available on the website, we recommend that you contact one of our authorized retailers for assistance.

Yes, simply CREATE AN ACCOUNT and opt-in for our newsletter and you will be the first to know! CREATE AN ACCOUNT NOW.

Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. CLICK HERE to create an account now.

Yes, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Our privacy policy explains how we collect, use, and protect your personal information when you interact with us online. You can view the privacy policy here, which includes details on data collection, third-party sharing, and your privacy rights.

Due to variations of computer monitors, the colors on your computer screen may appear different than the actual product. In addition, some frames are created from layers of custom acetate that results in unique and individual patterns distinctive to each finished product, which may not look identical to the frame pictured online.

Shipping is completely free of charge. Product is generally received 5 days from purchase date. Please note that delivery days are business days and we do not offer Saturday or holiday delivery services.

When your order has been shipped, you will receive an e-mail with the tracking number and a link to the carrier website where you will be able to check the location of the package.

When your order has been shipped, you will receive an e-mail with the tracking number and a link to the carrier website where you will be able to check the location of the package. If you have registered on our website before purchasing, you can also check the status and history of your orders from your account.

From this website we do not ship abroad; however, we operate in many Countries through local versions of the store (US, Canada, Italy, UK, France, Germany and Spain). To check whether shipment to a foreign Country is available, select the Country of destination from the link provided in all pages of the website.

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

No, your credit card will be charged upon shipment of the order, usually 1-2 days after the order creation. However, a pre-authorization of the payment will be made at the moment of the purchase.

For your own security and protection, if in the normal course of fraud check we find something suspicious regarding your order, we will call or e-mail you to verify your information.

We accept Visa, MasterCard, American Express, ApplePay, Affirm, Discover and PayPal.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.